How We Practice Law

Bankruptcy Guarantees

WE GUARANTEE the fee we quoted you. No one likes financial surprises. That’s why for every possible legal matter in your case we have provided you with a written fee agreement. No matter how long it takes us, it will never cost you one penny more than is set-forth in these written agreements. Once we quote a fee, and agree to a fee, then we stick to it, no matter what. You can depend on it.

WE GUARANTEE the quality of our legal services. You can be sure that all legal work that comes from this office will be of the highest possible caliber. If you ever find anything that does not meet your needs or expectations, please bring it to our attention. We will correct the situation immediately. We encourage clients to advise us of any problems so that we can continue to improve our services. Nobody is perfect, but everybody can try to be.

WE GUARANTEE to return your phone calls promptly. For a positive, productive lawyer/client relationship, we must communicate openly and freely with each other. We promise to return your phone call within 48 hours. Our attorneys and staff will take calls at any time provided that they are in their office and otherwise available. As a result, when you leave a return number you should leave one where you can be reached during these designated times. If our attorneys are in trial or otherwise detained, then one of their legal assistants will call you and attempt to resolve your problem. If your problem cannot be resolved by a legal assistant, then the legal assistant will schedule a time when you can speak with an attorney or will schedule an office visit for you.

WE GUARANTEE a 24 hour response time to incoming email. Our attorneys and staff review email continually every day. Because our attorneys are often with clients or involved with legal proceedings, e-mail is our preferred method of communication.

WE GUARANTEE to always have a lawyer or a competent legal assistant available to serve you. We guarantee you the best possible service and we’ll be glad to hear from you. If you have an important matter, we urge you not to wait until the last minute to contact us. While we can put out a lot our fires, we cannot guarantee that every fire can be extinguished especially when we have little or no prior notice of the potential issue.

WE GUARANTEE to meet all deadlines. Few things are as frustrating as deadlines that are not met. A missed deadline can do a lot to undermine a good lawyer/client relationship. What’s more, we want you to know that you can trust what we tell you, and meeting a deadline is important. So we guarantee to complete all promised work on time. At the same time, we expect you to provide all documents that we request or that the Court or Trustee may request, on a timely basis, to keep all scheduled office visits, to return all of our calls on a timely basis, to appear at all court hearings, to comply with all directives of the Trustee and the Court, and to otherwise apply the rule of due diligence to your case.

WE GUARANTEE you will always receive the highest level of personal care and attention. No one likes to be thought of as a case number. Every person in our office is here for one purpose: To serve you. If you don’t receive the close personal care attention you want, nothing else matters. Eric Klein’s motto is to treat each client the way he would want to be treated if he was the client and not the lawyer. All of us here at Klein Law Group have adopted the same philosophy. When you’re our client, you become part of our family. And we guarantee you’ll receive the best we can offer. We are not perfect, just like the members of your family, so we do make mistakes from time to time. We therefore encourage clients to bring these mistakes to our attention so that we can correct any problems.

WE GUARANTEE to communicate with you in writing regarding every important matter in your case. You deserve to be kept current on the progress of your case. So, without fail, we will email you a written copy of every document that we produce or receive regarding your case. We will not settle or resolve any matter without your final consent and approval. Good communication is the key to a good working relationship with your lawyer. And we intend to make sure that your relationship with our firm is the best you have ever had…or ever will have. You in turn must communicate with us as to any problems you may have with your case.


 Family Law

WE GUARANTEE TO BE ACCESSIBLE TO YOU

If you need help right away, we always have a lawyer available during business hours who can help you. So if you have an urgent question or problem, please don’t hesitate to call. We guarantee you the best possible service and we’ll be glad to hear from you.

WE GUARANTEE TO RETURN YOUR PHONE CALLS PROMPTLY

For a positive, productive lawyer and client relationship, we must communicate openly and freely with each other. We promise to return your phone call within twenty four hours. If the lawyer you want to reach is in trial or otherwise detained, his or her legal assistant will call you and schedule a time when you can speak.

WE GUARANTEE TO MEET ALL DEADLINES

Few things are as frustrating as deadlines that are not met. A missed deadline can do a lot to undermine a good lawyer/client relationship. What’s more, we want you to know that you can trust what we tell you, and meeting a deadline is important. So we guarantee to give prompt attention to your case, never miss a court deadline, and use our best efforts to complete all promised work on time.

WE GUARANTEE YOU’LL ALWAYS RECEIVE THE HIGHEST LEVEL OF ATTENTION

No one likes to be thought of as a case number. Every person in our office is here for one purpose: To serve you. If you don’t receive the close personal attention you want, nothing else matters. When you’re our client, you become part of our family. And we guarantee you’ll receive the best we have to offer.

WE GUARANTEE TO COMMUNICATE WITH YOU ABOUT YOUR CASE

You deserve to be kept current on the progress of your case. So we will send you copies of all correspondence and pleadings both coming into and going out of our office that concern your case. At least once a month, without fail, we will email you a detailed, itemized, written invoice of what has happened regarding your case. And if nothing has happened, we tell you that too. Good communication is the key to a good working relationship with your lawyer. And we intend to make sure that your relationship with our firm is the best you have ever had…or ever will have.

WE GUARANTEE THE QUALITY OF OUR LEGAL SERVICES

You can be sure that all legal work that comes from this office will be of the highest caliber. If you ever find anything that does not meet your needs or expectations, please bring it to our attention. We will correct the situation immediately.